Run your entire shortlet operation from one system — not scattered chats, spreadsheets and memory.
StayOps brings direct bookings, guest records, invoices and payment confirmations, role-based team access, cleaning workflows, post-stay feedback, analytics and property discovery into one mobile-friendly operating system.
Guest journey
Booking → payment → feedback
Team control
Right access for each role
Operations
Cleaning, analytics & oversight
One operating loop
From booking to service improvement — StayOps keeps the workflow connected.
01 · Sell & book
Direct booking, manual bookings, calendar & guest CRM
02 · Confirm & collect
Branded emails, invoices, payment status & receipts
03 · Operate
Team roles, cleaning tasks, reminders & mobile oversight
04 · Improve & grow
Guest feedback, analytics & search-ready Discovery pages
Demo
See StayOps in Action.
Watch how a shortlet operator can manage multiple apartments, follow-ups, guest communication, and cleaning staff in minutes instead of spending the day inside WhatsApp.
A complete shortlet operating system
Everyday workflows your team can actually use.
StayOps connects the guest-facing experience with the back-office work behind it — so bookings, money, staff responsibilities and service quality do not live in separate places.
Direct Booking + Manual Bookings
Give guests a branded direct-booking experience while your team can also capture walk-in, phone, WhatsApp, Instagram and referral bookings from the same system.
Guest CRM & Booking Calendar
Keep guest details, stays, booking sources, dates and property activity organized in one operational view instead of scattered conversations.
Invoices, Payments & Receipts
Generate branded invoices, track payment status and automatically send a guest payment-confirmation email when an authorised team member verifies payment.
Role-Based Team Access
Give Operations, Accounts/Reservations, Cleaning and Discovery teams separate logins so each person sees the workspace relevant to their job.
Cleaning Automation & Staff Coordination
Create cleaning work from checkout activity, assign staff and use WhatsApp task links for START/FINISH updates without forcing cleaners to install another app.
Guest Feedback & Service Improvement
Send secure post-stay feedback requests, track ratings for cleanliness, check-in, property condition, service and value, then move issues from Submitted to Investigating to Resolved.
Guest & Checkout Notifications
Send booking confirmations and payment receipts automatically, with Pro/Enterprise automation for checkout reminders and post-stay feedback requests.
Analytics & Operational Reporting
Monitor bookings, revenue, occupancy and guest-feedback trends, with plan-eligible CSV exports for deeper reporting and reconciliation.
StayOps Discovery
Publish search-ready property pages with structured information, sitemap exposure and referral analytics. Search engines and AI search systems decide whether and when a page is surfaced.
WhatsApp-Assisted Workflows
Keep WhatsApp where it is useful — guest and staff communication — while StayOps keeps the underlying booking, task and payment records structured.
Multi-Property Operations
Manage multiple units and locations from one login with shared operational visibility instead of separate notebooks, chats and spreadsheets.
Mobile-First Host Dashboard
Stay on top of the operation from a phone, tablet or laptop — useful for managers moving between properties and owners overseeing teams remotely.
StayOps vs. fragmented operations
One operating record instead of six disconnected tools.
| Workflow | StayOps | Chats / spreadsheets / memory |
|---|---|---|
| Bookings & guest records | ✓ Central booking + guest record | ✗ Details scattered across conversations |
| Walk-in / phone bookings | ✓ Recorded in the same calendar | ✗ Often tracked separately |
| Invoices & payment confirmation | ✓ Branded invoice + verified payment receipt | ✗ Manual documents and follow-up |
| Team access | ✓ Role-based access by responsibility | ✗ Everyone sees the same chats/files |
| Cleaning turnover | ✓ Tasks, assignment and START/FINISH workflow | ✗ Depends on calls and memory |
| Guest feedback | ✓ Ratings, issues and resolution tracking | ✗ Feedback gets lost in chats or reviews |
| Property discovery | ✓ Search-ready public property pages on eligible plans | ✗ Little structured web presence |
| Management visibility | ✓ Dashboard, analytics and exports | ✗ Manual reconciliation |
Built from real operator workflows
The questions your staff ask become workflows inside StayOps.
Instead of adding features for show, StayOps is being shaped around practical operating questions: Who should see what? Has the guest paid? Who is cleaning next? What did the guest complain about? Which property needs attention?
Access
“Can Accounts see bookings without seeing everything?”
Role-based access separates Operations, Accounts/Reservations, Cleaning and Discovery responsibilities.
Payments
“How does the guest know payment is confirmed?”
Verified payments update the booking record and trigger a branded payment-confirmation email.
Service quality
“How does Ops know what guests want improved?”
Post-stay feedback becomes measurable service scores and trackable improvement issues.
Visibility
“How can our properties be easier to discover?”
StayOps Discovery creates structured, search-ready public pages and tracks referral sources on eligible plans.
Pricing
Choose the package that matches your portfolio and operating style.
Choose monthly or annual billing. Monthly plans include a one-time onboarding fee; annual plans include two months free and waive onboarding for Starter and Pro.
Every StayOps account includes guided onboarding so your properties and workflows are configured properly. Starter covers core operations; Pro adds automation, standard team roles, Guest Feedback, published Discovery and deeper reporting.
For solo operators & small portfolios
Starter
For operators who want one place to run bookings, guests, staff, cleaning, and basic reporting without operational chaos.
₦15k/mo
₦25k one-time onboarding
Includes guided onboarding, property setup, and workflow configuration.
- ✓ Up to 5 units
- ✓ Direct booking page
- ✓ Manual / walk-in booking capture
- ✓ Booking & calendar management
- ✓ Guest CRM
- ✓ Professional PDF invoices
- ✓ Booking confirmation + verified payment receipt emails
- ✓ Basic staff coordination (up to 3 staff)
- ✓ Manual cleaning task management
- ✓ Basic analytics
- ✓ One-click WhatsApp workflows
- ✓ Mobile-first host dashboard
- ✓ Discovery readiness score + private preview
For growing shortlet businesses
Pro
For operators who need StayOps to automate repetitive work, coordinate larger teams, and give stronger visibility across a growing portfolio.
₦35k/mo
₦50k one-time onboarding
Includes portfolio onboarding, workflow setup, and priority implementation support.
- ✓ Up to 20 units
- ✓ Everything in Starter
- ✓ Branded direct booking portal
- ✓ Unlimited staff coordination
- ✓ Automated cleaning task creation
- ✓ Automated checkout email reminders + WhatsApp workflows
- ✓ WhatsApp cleaning-task notifications
- ✓ Advanced analytics & reports
- ✓ CSV export for bookings & guests
- ✓ More property images per listing
- ✓ Branded professional invoices
- ✓ Role-based team access (Operations, Accounts, Cleaning & Discovery)
- ✓ Guest Feedback & Service Improvement with post-stay rating requests
- ✓ Published StayOps Discovery pages + Google/AI search readiness
- ✓ Discovery traffic & referral analytics
- ✓ Priority support
For managed apartment brands
Enterprise
For larger portfolios and teams that need custom branding, deeper controls, integrations, and a tailored implementation path.
Custom
Custom implementation
Scoped around portfolio size, team structure, branding, integrations, and rollout complexity.
- ✓ Unlimited / negotiated units
- ✓ Everything in Pro
- ✓ Custom domain & white-label options
- ✓ Custom permission profiles & multiple administrators
- ✓ Custom integrations & API options
- ✓ Custom automation workflows
- ✓ Custom reporting & analytics
- ✓ Dedicated onboarding & account support
- ✓ Custom cleaning and staff workflows
- ✓ SLA-based support options
✓ Guided onboarding: We configure your account, properties and core workflows with you so your team starts from a working operational setup.
FAQ
Questions? We've got answers.
How is StayOps different from just using WhatsApp? ▼
WhatsApp is useful for communication, but it is not a system of record. StayOps keeps bookings, guest records, invoices, payment status, team permissions, cleaning tasks, feedback and reporting structured in one place while still using WhatsApp where it is useful for guest and staff communication.
Do I need technical skills to use StayOps? ▼
Not at all. Guided onboarding covers property configuration, core workflow setup and team access. The go-live schedule depends on portfolio size and the information your team needs configured.
Can I use StayOps if I'm managing properties from abroad? ▼
Yes. Because StayOps is web-based and mobile-friendly, owners and authorised managers can review bookings, operations and reporting remotely from a phone or laptop.
How does the cleaning staff coordination work? ▼
Starter lets you create and assign cleaning tasks, coordinate staff, and use WhatsApp START/FINISH links without asking cleaners to install an app. Pro and Enterprise add automated cleaning-task creation from checkout activity and automated task notifications.
Can different members of my team have different access? ▼
Yes. Pro and Enterprise include standard role-based access for Operations, Accounts/Reservations, Cleaning and Social Media/Discovery. Enterprise can also support custom permission profiles and additional administrators.
How does guest feedback work? ▼
On Pro and Enterprise, StayOps can send a secure post-stay feedback link. Guests rate areas such as cleanliness, check-in, condition, service and value. Operations can then investigate issues, add internal notes and mark them resolved.
Does StayOps guarantee my property will appear in Google or ChatGPT? ▼
No platform can guarantee ranking or inclusion. StayOps Discovery helps eligible properties publish structured, crawlable, search-ready pages and referral analytics; search and AI systems decide whether and when those pages are surfaced.
What if I want to cancel? ▼
Monthly subscriptions can be reviewed before the next renewal, while annual subscriptions cover the prepaid annual term. If your operating needs change, contact us before renewal so we can adjust the plan appropriately.
Do you offer support in Nigerian time zones? ▼
Yes. StayOps support is available in West Africa Time via WhatsApp, email and scheduled calls for onboarding and operational support.
Final call to action
Your guests see hospitality. Your team needs an operating system behind it.
Book a practical walkthrough of bookings, payments, team roles, cleaning automation, guest feedback and Discovery — then decide whether StayOps fits the way you operate.